Safe, No-contact Parking Lot Pickups Now Available

To schedule a no-contact parking lot pickup, email us first with your phone number (most important!) and order items.

Our business hours for our no-contact parking lot pickups are currently Monday, Wednesday, Friday and Saturdays between 1:00 and 5:00PM.  We will respond to your email to confirm your order, get payment info, and give you pickup directions the next business day we are open, starting at 11:30am. PLEASE BE SURE YOU HAVE INCLUDED YOUR PHONE NUMBER!


How you place your order:

First, you email us. Then, we call you back.

Email Instructions

IMPORTANT: Please include your phone number and order items in your email so that we can call to confirm your order, take credit card info and schedule pickup. Our hours are unpredictable currently, so we need to schedule pickup times.

Your email must contain this information:

  • Phone Number
  • Name
  • Order Items
Email this info to:
orders@thebyn.com

Seed and Suets Menu

Spring Birding Essentials

Everything Else

You can add on anything you’d normally buy in our store with your delivery. Just ask. In-stock items may vary from those pictured on our website.

Please do not send credit card numbers by email.
IMPORTANT: We will contact you BY PHONE to get order details, your credit card info and schedule order pickup. You must include your phone number in the order email.


Confirming your order

Our business hours for our no-contact parking lot pickups are currently Monday, Wednesday, Friday and Saturdays between 1:00 and 5:00PM. We will respond to your email to confirm your order, get payment info, and give you pickup directions the next business day we are open, starting at 11:30am. PLEASE BE SURE YOU HAVE INCLUDED YOUR PHONE NUMBER!

Debi, or another team member, will phone you to:

  • Double-check the Items in your order.
  • Give you pricing. (Our normal, pre-crisis pricing still applies!)
  • Take your credit card payment. Your receipt will be taped to your order.
  • Schedule pickup window.

When to pick up your order

This is where we ask for your patience, while we read emails, process orders and organize parking lot pickups in the most safe and efficient way possible.  Debi, or another staff member, will work with you to schedule a pickup time.

Remember, please make your order by email, following the instructions above. It’s the best way for all of us! Our store hours are unpredictable right now and to keep all contact to a minimum, our staff is not allowed to take any orders or payment in person.

How to pick up your order safely

Park behind our store. Just open the trunk, stay in your car and honk your horn! Our staff will load your order. There’s no need for you to do anything else! Your receipt will be taped to the order.

Our staff will be maintaining recommended CDC preventative sanitation at the shop and wearing masks and gloves during the pickups. These are no-contact pickups, so we will quickly drop your order in your vehicle to minimize risk for all. If you do have questions about the order, please email us at orders@thebyn.com.


After 30 years of promoting wild bird health and nutrition, abandoning them now—during spring migration and nesting season—is unacceptable to us. And evidently, judging by the many concerned emails and phone calls, it is unacceptable to you, too.

Let’s not give up! It’s time to figure this out as we go—to absolutely minimize risk for us all and still get the food to the birds.

Thank you for supporting your backyard birds (and our continuing efforts!),

Debi, Mike and Staff of The Backyard Naturalist